Impossible to get an account?


#1

Hi all,

Two days ago I opened an account in DreamHost with duration 1 month to try this host.
One day later, with my account still pending, I contacted support. A couple of hours later, I received a rude answer from Tech Support saying that my account was disabled because their ‘so-called’ fraud detector said so…
First of all, no one explained me why I am considered to be defrauding someone…
And second, aren’t the manual approvals the way to avoid this kind of situations?

This is extremely disappointing…
Does someone can explain this?

Pedro


#2

Looks like someone already did.


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#3

I assume it must have something to do with the payment account you were using to register your account. I would contact whatever service you were issuing payment through and ask them if they have the funds or credit to cover the purchase. Otherwise, I can’t imagine why Dreamhost would turn down a customer…

~
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#4

They would turn down a “customer” if odds were that they tried to pay with money that’s not theirs. As I say, “odds,” so there’s still a chance it was a legitimate payment, but companies that get bitten a lot by fraud look for the most reliable forms of payment.

-Scott