I'm sorry to hear that you've been experiencing issues with our service.
Looking over your account, I don't see any current tickets open. The most recent one we replied to a few hours after receiving it. Did you submit a ticket under a different account? And if you haven't submitted a ticket, please provide me with the ticket number.
That being said, looking over your server, I see it has a higher than normal load. This is most likely the reason for your sites slowness. I have already advised our admins, and they're investigating the cause. I would like to continue this conversation in private, so please submit a ticket, provide me with a ticket number.