Forced to wait around for support responses to my own server issues, I’m spending time lurking the forum and DH facebook page. Lo and behold I see a new post for Dreamhost Objects - a new low cost cloud storage solution.
Didn’t I just read a post about DH loosing 5K images from a customer website when they did a server transition? I dunno, feeling a little dicey about turning to DH for file storage solutions right now. I wonder what the new DH Objects terms say?
“DreamObjects is designed for 99.99999% durability over a given year and your data is replicated three times, with immediate consistency, throughout our data center ensuring further backup security.”
I wonder how that compares to their hosting terms?
“If your web site, databases, email, FTP, SSH or webmail is unusable as a result of a failure in our systems and for reasons other than previously announced scheduled maintenance, coding or configuration errors on your part, we’ll credit your next invoice with 1 day hosting free for each 1 hour (or fraction thereof) of service interruption; up to 10% of your next pre-paid hosting renewal fee. We begin assessing credit from the time you open a support ticket to report the problem. That’s all there is to it – no arguments, no hassle, no pages of fine print – DreamHost’s 100% Uptime Guarantee – it just doesn’t get any better than that! So… sign up today!”
Read the policy again where it states DH will credit “1 day of hosting for each 1 hour of service interruption.” After reading THAT, it looks like the OP needs to make a claim against that policy commitment.
If DH lost the OP’s files due to their own server migration activity, and the OP cannot run his/her website without those image files, that is clearly a service interruption caused directly by DH and has nothing to do with the client making regular backups.
Either DH finds the OP’s image files, or they credit him/her 10% off hosting ad infinitum. Sure 10% credit isn’t much - in fact, such a small amount is clearly an indication of DH’s true lack of service and uptime commitment, but it’s something. So let’s see if DH does the “right thing” and honors their stated policies…