I need help with creating a custom 404 error page

software development


Hello Everyone,

I would like to create a custom 404 Error Page, but from the instructions in the support area I need to upload or create a .htaccess file in my root directory. It will not let me create a .htaccess file or if I create one and save it one my computer and upload it, it does not show up in the file directory.

I don’t know anything about php to create the php code that the

ErrorDocument 404 /error.php
ErrorDocument 404 /cgi-bin/error.php?code=404

Inside the .htaccess file that I can not create in my root directory or upload to the root directory is supposed to point to.

I also do not see a cgi-bin in my root directory.

I operating a WordPress blog on my website.

Can anyone help or have a simple solution for my problem?

Thank you,


I’ll defer to others to give you better guidance here, but a quick word in response to

have you set your ftp program to allow you to see invisible files?