I get error "Failed to connect to server ..."

email

#1

Hi.

Not sure if this is DH or Mozilla Thunderbird related. ?!?!

Thunderbird (TB) 52.7.0 (32-bit)

I get error “Failed to connect to server …” after having successfully downloaded my emails from the Dreamhost (provider) POP3 account.

The fact that I could download the emails shows that the settings are correct.
I have 2 POP accounts at Dreamhost. Both react like that.
I didn’t change anything in the TB settings.
Nor did I on the server side.
The TB message started showing up some 6 months ago (after a TB upgrade?).

Any ideas?

Thanks,

----- edit 20.07.2018 -----

I created 2 more POP accounts with a local ISP and Gmail. Both worked fine without subject Thunderbird error message. Hence, only DH accounts seem to produce this error message.


#2

If you are still running into issues we have a setting up email client guide here https://help.dreamhost.com/hc/en-us/articles/214918038-Email-client-configuration-overview

and if you need any help you can reach our support team here https://panel.dreamhost.com/index.cgi?tree=support.msg&

Thanks!
Matt C


#3

Hi.

I followed …


… and relevant sub-links.

Yes, I still get the message. See attached screenshot.

As I said … POP3 mail download works!
I get the error message only sometimes (approx. once out of 3 times) only.
It is not relevant whether new mail is downloaded or not.
Other email POP3 providers (Gmail, local provider) don’t show this message upon “Get Messages”.

I updated to TB 52.9.1 (32-bit, Windows 7) … problem persists.

Capture


#4

Does anybody use the same TB version?
Anybody else having this error message with TB?


#5

Hi geohei,

If you are still running into issues with Thunderbird errors you can reach our support team here for some assistance https://panel.dreamhost.com/index.cgi?tree=support.msg&

Thanks!
Matt C


#6

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