I can't see files in FTP..ownership problem?


#1

I was hired to update and make some changes to a site hosted at Dreamhost. My client created a FTP user name for me, but when I log in I cannot see any directory for her site. I need to be able to download the old pages…make changes and re-upload.

When I log into FTP using my client’s user name, I see the directory for her site, but it only contains a few items…like her favicon and robots.txt. There are no html files, images, etc…

I am assuming that it is a problem involving file ownership, but if her FTP user account doesn’t show ownership, whose does?..there are no other user names on the account.


#2

ask your client to go to manage domains and make sure the domain you are working on is actually running under your user


#3

Once you log in, click on the 2 dots ‘…’ this should bring you up one directory. Your clients files may be in another folder. You may also want to try a different FTP client: http://www.deskshare.com/ftp-client.aspx