I can't log into my account. how do i contact you?


#1

I cannot log into my account. Is there someone to call?


#2

We are sorry to hear that!

You can try resetting your account password here:
https://panel.dreamhost.com/id/forgot.cgi

If that doesn’t work you can email us directly by filling out this form here:
https://www.dreamhost.com/support/

Please be sure to choose the option for “I can’t log into my DreamHost account”

If you run into any issues let us know.


#3

Thank you for speaking to me.

I have done this a dozen times. I have re-installed by 2-factor at least a half dozen times.

I do not whine but this is unacceptable. What are my next steps?


#4

Hi!

Yes I need further assistance to resolve this issue. May I speak to someone, or at least have contact to that person?

Thanks
Clem 9177507855


#5

Just let you know:

No this did not help me. What are my next steps?


#6

If your MFA is preventing you from logging in the next step would be to contact us here:
https://www.dreamhost.com/support/

Have you already tried us there? If so when was the last time you submitted this form?

Alternatively, you can also email us at sales@dreamhost.com and we can escalate the ticket for you.

Please include the following information:

First and last 4 of your card or PayPal email you used last to make a payment.
Your domain name
And a brief message saying you are locked out due to the 2-factor authenticator.

Once you have done so let us know and we weould be happy to get this escalated for you.


#7

Yes I have done this. Thank you at least for someone to email.

This is a start.

I need access to my work, and to pay my bills by promoting said work to my account.


#8

I emailed the address with the information you requested.

I require access to my site. I am easy. I con’t complain.

How can I sound more pathetic? Please let me have access to my account. Please?


#9

I can send you a scan of my driver’s license. Do you have an office in New York?

What other options are open to me?


#10

How long should I wait? Just as a general estimate.


#11

I have no recourse. You possess materials to which I have no access - I’m sure with regard to EULA you are being entirely consistent. There must be a way forward and I request some means off communication according to my rights within this agreement as well.


#12

Thank you for providing us with the information. I was able to locate your ticket. I do also see that our account verification team sent you a message asking for some specific information, Did you get our email sent about 25 minutes ago?


#14

For security reasons I deleted your last post.

I also see that you sent us a reply please bear with us while we get this escalated we will update you via email as soon as possible.


#15

We are escalating this now we don’t have an ETA but will try to get this handled as soon as possible. Please bear with us for a few minutes.


#16

Our team just sent you an update. Can you please check your email and try to log in again?


#17