I can't find how to cancel shared hosting


#1

My domain is registered with DH but currently points elsewhere and is set to DNS only. I have DreamCompute enabled and don’t want to lose it (even though no instances are running at the moment). I’m planning to use it in the future.

I checked this wiki https://help.dreamhost.com/hc/en-us/articles/215202377-Cancel-your-Shared-hosting-plan-if-you-also-have-a-VPS-Dedicated-or-DreamPress-plan
But in my Billing and Accounts there’s no Edit button in the “Ends” column and my shared hosting is set to auto-renew every month. I deleted all the users, nothing changed. I tried to change the billing period, that also didn’t make the Edit button appear.

How do I cancel Happy Hosting without closing my account? Thing is I’m not really sure if DreamCompute is a part of this account or if it’s a separate thing. Will I keep it if I close my account? I need to do this rather fast tbh.


#2

Hi docsunday,

Thank you for contacting us for help!

We have a guide here on how to cancel your shared hosting plan only https://help.dreamhost.com/hc/en-us/articles/214518328-Cancel-your-Shared-hosting-only-account

If you need any help or get stuck on a step please contact our support team direct here https://panel.dreamhost.com/index.cgi?tree=support.msg& and they will be able to assist further,

Thanks!
Matt C