No, the transition was done a few days ago.
I am nnot inthe middle of it.
ALL MY SITES ARE STILL DOWN!!!
I am very sorry that it had to come to this.
Honestly, I don’t understand why Dreamhost would provide so bad a service exactly to it’s premium customers.
Exactly when I became a premium customer and had my PRIVATE SERVER activated, everything went to hell.
My sites are off-line for over 12 hours by now, and poor service has been experienced for several days. Poor service, contant slowdowns of www server, FTP down to crawl. Now it just has gone worse - now I have no service at all.
TODAY was exactly The Day when I needed evrything perfect. The contrcst with Ipag billing was a new beginning for me, a spanky brand new company, new product and already established about 6 000 clients. Great! Each client means R$ 1.- one real. 6000 reals / month is hi-class income here.
Ipag was ready to handle everything this to be if only I could show them how nicely my system works. The meeting was a disaster, board of directors conveened - and I had nothing to show!
This by the way is another loss even for Dreamhost because they were willing to recommend Dreamhost as standard hosting server for new and old sites - clients of Ipag billing - to migrate to.
I did everything possible. Right in the morning, I opened service ticket, then other and other.
Nor caring any more about cost, I upped the CPU and memory setting to the maximum and rebooted the server in vain hope that it will help. If did, for several minutes, then the server was down again.
No way, nothing, nada,
In the afternoon (the board meeting was comming), I grew desperate and reiterated the tickers, giving more information, including tracerouote and ping to my server, both indicating no network problems whatsoever.
I explainned that FTP server is working and visible at all sites, but all WWW service is down.
I lost 6 000 reals (4500 dollars) monthly deal. 50 000 US dollars annually!
Right now, the situation continues exactly the same. All www service is down. WHY?
In one of the service tiskets opened 10+ hours ago, I asked for IMMEDIATE reversal of the Private Server setup, back to shared hosting, which was bad, very slow, but at least my sites never went totally off-line. No response, no response at all. No help, no response, nothing.
The only moment when I started receiving some communication from you was when I started posting screams of absolute agony to your own forum.
Jesus, I just don’t understand this - why you just don’t fix my server??? Is is that hard?
Now, I want this:
1- make my server work
2- give me refund
The refund id ridiculous remedy to the enormous loss that I suffered today.
A whole new career of mine was jeopardised.
Your absolutely agonisingly desperate client
Vaclav Vanicek, MSc email@example.com