How to restore my subdomain?


#1

i deleted my subdomain eg. abc.def.com, after i want to restore the subdomain, how i should do?
i use the manage domain, it’s list 1 error, "Can’t add domain: already in our DNS system."
how to solve it?


#2

if you can’t restore by yourself in DH panel, the only way is to contract DH support.

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#3

How long has it been since you deleted the sub-domain? It can take a little while for the A-Records related to the sub-domain to be deleted.

Sometimes, the A-Records seem to get ‘stuck’ and don’t get removed automatically. In such cases you will need to contact support so they can remove them for you.

Mark


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#4

how long it take if ask support to delete for me?
i waited for a few hours already…
:frowning:


#5

Obviously, that depends on how busy support is and how quickly they get around to your request, but I believe they only need to run a manual DNS update for the domain.

Mark


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