A client moved their hosting to DH, but wanted to keep their email at Hover.com. I changed the nameservers at Hover (easy) and got instructions from Hover for changing the MX record at DH.
Please add is using the following format:
Host = @ (this is a bare or "naked" record)
Record = MX
Details = 10 mx.hover.com.cust.hostedemail.com
So essentially it should look like this:
@ MX 10 mx.hover.com.cust.hostedemail.com
Once you add our MX record over there, and the changes fully propagate, everything should be working as normal.
However, putting @ MX 10 mx.hover.com.cust.hostedemail.com in the custom mx record "spot" returned an error. So I tried just 10 mx.hover.com.cust.hostedemail.com and waited.
The new webapge started working about 12 hours ago. The email is still broken.
I opened support tickets at both Hover and DH, but don't have a solution yet.
Any ideas? I suspect I am missing something simple, but I'm not enough of techie to know what that is.