All my DH websites are down and I appear to be unable to open a support ticket.
I can complete the ticket procedure in the Panel, but I never get the “Thank you very much” canned response. Every other time this has happened in the past, I’ve had to wait a few days and resubmit. Usually, I would then get the canned response, followed up by a human response shortly thereafter.
Unfortunately, this is an urgent matter as all my websites are dead because it appears that they’ve been moved to a different server. To make matters worse I was never notified about the server migration and it looks like the server I am being migrated to is not configured for my sites. (If I go into the Panel and save a domain config, it gets assigned a new IP address. If I enter that address in my hosts file and go to the site, I get an empty directory instead of my site.)
How do you contact support if their ticket system fails?
(And if anyone from DH support is reading this please, please, please look into tickets 2886789 and 2886650).