How long to respond?


#1

Hi. I’m very disappointed with the support service. Before it was fast and effective. Now you wait and you do not even know when you’ll be taken care of. How can I determine if something is urgent? What do I need soon? 12 hours opened a ticket and no answer. That was urgent. Sorry about my english.

Message #: 7744057
Time: 1493078700


#2

Hello,

We apologize for any inconvenience you experienced while trying to contact our customer service department. It looks like you were able to speak to one of our techs via Live Chat and they were able to assist you. If you do need any additional assistance please be sure to let us know. We also recommend using our Live Chat system anytime you have an urgent matter since they can help in real time.