How long does it take

Hi All,

Signed up for the basic package on Friday evening.

Received emails telling me that my mail and ftp accounts were set up, but I have not been able to log in to my FTP account yet (SmartFTP just says "Cannot login waiting to retry)… I have the username and password correct, and I am using the ftp address.

Any idea what’s going on here?

Hmm, if you already got the emails saying things were set up, then it should be working!

I’d try contacting support if you still can’t get on now, let them know what username you’re using, what ftp host, and exactly what error!