How long do you have to wait for support?!


#1

I’ve been having issues with getting a new site to be moved to a current domain and getting a different site to resolve a bad http error. I’ve sent several support requests and have heard nothing. Even my last request didn’t get an autoresponder! How long do I have to wait until someone fixes my issues so I can start making money again!! I’m seriously considering moving all of my sites…


#2

If the error you’re seeing is bad_httpd_conf

[color=#00CC00]Panel > Domains > Manage Domains[/color]

  • Click [color=#0000CC]Edit[/color] next to the troubled domain

  • Scroll down and hit [color=#0000CC]Change Settings![/color]

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#3

Support generally gets back to you within 24 hours. If it’s a business-critical issue, then switch over to your backup site while this gets resolved. You do have a backup plan, right? Bad HTTP is a minor disaster, but a major incident could leave your money-making site dead in the water for a long period of time.

-Scott


#4

Thanks! Did that many times… no luck. I DID read the wiki, and tried it all… But they’ve responded to me now so hopefully it’ll be resolved quickly.


#5

Thanks Scott, Someone did finally get back to me and I hope it’s resolved soon. I am working on a back up plan for this. Unfortunately, I’m used to servers that do automatic nightly back ups for you… It would would be nice to add a simple cron to back up files and DB and ftp them elsewhere. Does anyone have something like this in place they’d be willing to share?

Thanks!


#6

I use rsync after dumping my database. These techniques are covered in the wiki:
http://wiki.dreamhost.com/Backups

-Scott


#7

Thanks! I’ll review and give it a whirl. I’m not a shell wiz, so we’ll see.