I tried clicking on the “Have some questions first?” link. I got a “software error” error page. So, I tried sending an e-mail to Sales@DreamHost.com. I got an automated reply saying that my e-mail was rejected because my address isn’t in DreamHost’s customer database. To make matters worse the automated e-mail tried to direct me to the “Have some questions first?” page, which is unusable due to the software error. Obviously if I’m trying to send an e-mail sales with pre-sales questions I’m not a customer yet. Only accepting messages sent to sales from customers is not a viable solution to DreamHost’s spam problems. I could understand blocking e-mail to support from non-customers, but not sales. Is DreamHost trying to discourage new customers?
These forums look like they might be a good place to ask questions, but the main forum page says the forums are not rutinely checked by DreamHost employees. Where/how can I ask pre-sales questions and have them answered by DreamHost?