How do we get help when Dreamhosts systems fail to work?


#1

I have been trying to add SSL for several days. I get through the process, and nothing happens. Loops me back to the starting point with no message showing success, no emails, nothing.

I click on the help, and communicate, I get to the page that has FAQ and Forum, but there is no way to actually contact anyone. I try clicking chat and email links, they connect to the same place.

Is there anyone actually working at Dreamhost?


#2

Hi @sdchaffin,

I am sorry to hear about the issues you are having trying to add an SSL certificate to your domain.

You should be able to use this link to contact a LiveChat agent or submit a ticket from your DreamHost Panel:

https://panel.dreamhost.com/index.cgi?tree=support.msg&

Select a topic from the dropdown menu and then “Chat with an agent” or “Submit a ticket”

Our support is mainly provided via email and LiveChat for free. Live Chat is available 5:30am - 9:30pm PDT, 7 days a week. Our email support is open 24/7. We do our best to honor a 24hr response time.

If this doesn’t work, you can also reach us via the contact form here:

https://www.dreamhost.com/support/

If you run into issues, please let us know so we can investigate further!

Thank you,
Lauren V.