How do I find out
1) what Position in the cue I am in for the contact support?2) How many people have visited my website form the control panel?
You can't know exactly.. because there isn't an exact "queue" position. Questions aren't handled in a strict first in/first out order, they're weighted by a number of things including age of the whole "case", severity of the problem, time of day, and other various and sundry random variables.
Go to "Status > Statistics" (https://panel.dreamhost.com/?tree=status.stats)