How do I give you money?


#1

Looking for a new host, and received a recommendation for DH.

However I’m somewhat discouraged by the number of threads having to do with delays in response.

Is there a problem with the help ticket process that causes a customer to then have to register on the forum in order to let you know you have a ticket waiting?

Here’s my ticket #: 7705461

Here’s hoping it’s a lucky ticket that gets picked so I can be one of your lucky customers… :wink:

Thanks for any help you can provide!


#2

Manual account approval is the worst bottleneck dreamhost appears to have. Manual approval occurs when something isn’t quite perfect with the info you entered. Manual approval is operated by a Dept that only operates during business hours mon-fri.


#3

Thank you for that ticket#! I was able to get it escalated over to our approvals team and they will look into it first thing Monday Morning. While we do offer 24/7 technical support specialty departments like Approvals are available Mon-Fri 8am til 6pm PDT

Thanks!
Matt C