DreamHost has disabled my user account and has since ignored every email I have sent in the last five days. With my account, I have lost nine domain names and every one of my email addresses. I have sent them three emails (from my backup Gmail address) in the last five days, not one of which has received so much as an acknowledgement of my existance. I have called the number on the domain whois since they have no other listed means of contact, and have been greeted by an answering service. I have left messages and have not received a response. This is the only medium left open to me, and I want access to MY domain names.
What follows is the exchange between myself and DreamHost. What is your opinion of their behaviour?
Are you saying the collection of links (example below) did not resolve to valid webpages and did not contain information (whether links, torrent files, etc.) to facilitate downloading copyrighted content illegally? Please elaborate.
[quote]The site in question has always been on a dedicated server hosted with
another company, and is now offline in any case.
Why is the DNS pointed at our nameservers and the domain entered in our hosting system if it is hosted on a dedicated server with another host?
Also, if we weren’t the host, and if the content on our servers didn’t facilitate visitors downloading copyrighted content illegally, why the disclaimer on the copy of the site that is currently stored on our servers?
When I registered with DreamHost, all the bad press seemed to be conceptual and about overselling, published by people that had never actually been DreamHost members. Overselling makes sense to me and I’ve got no problem with that. Their proponents praised their customer service and their quick, quick turnaround. Huh.
Your opinions on copyright infringement aside, can you conceive of a justification for them simply ignoring me? I guess it’s a quick way of avoiding dealing with the uncomfortable points I raised. I have no chance of negotiating, reasoning, or even understanding their stance if they refuse to respond.
I want my domains back, and I want my domains back now. They have no right to deny me access. They’re welcome to trash everything else if they like, heaven knows I’ll be jumping ship the moment they return what is mine. However, I have roughly $200 invested in those nine domains, some of which have some recognition, others of which play host to the emails that I use every day.
I am sick of this.