I have posted a support request, flagged it as emergency and it has been over 5 hours and not a single response. I could understand that if there were other issues, but a check of the dreamhost status page shows there don't appear to be any 'fires'.
Even if support does not agree with my classification of this problem, I would have expected a response.
The issue is related to mail messages in my mailbox that I cannot access (or have disappeared) - this is NOT a trivial problem.
So, I want to escalate and actually phone someone. Guess what? There is no way I can do this. Can anyone suggest how I can make direct contact with support?