Horrible account test results


#1

All sites down. Can’t even SSH to the server. Filed a ticket and ran account tests.

These are the results. This is something I was hoping I would never see:

Errors, Warnings, and Notices
2011-08-30 05:16:54
Item 	Type 	Result
http service for example.org 	error 	Your website does not appear in the Apache configuration file.
jabber service for example.org 	error 	Your jabber configuration directory is missing.
jabber service for example.org 	error 	Your jabber server is missing its configuration file.
http service for example.org 	error 	Your website does not appear in the Apache configuration file.
http service for example.com 	error 	Your website does not appear in the Apache configuration file.
shell service for user username on izar 	error 	Your home directory does not exist on your web server.
shell service for user username on izar 	error 	Your home directory does not exist on your web server.
shell service for user username on izar 	error 	Your home directory does not exist on your web server.
shell service for user username on izar 	error 	Your home directory does not exist on your web server.
shell service for user username on izar 	error 	Your home directory does not exist on your web server.
shell service for user username on izar 	error 	Your home directory does not exist on your web server.
http service for example.org 	warning 	Your website took longer than 5 seconds to respond.
http service for example.org 	warning 	Your website took longer than 5 seconds to respond.
http service for example.com 	warning 	Your website took longer than 5 seconds to respond.
izar 	notice 	Your web server did not respond to our tests.

Very bad day for me…


#2

Wow, that is horrible. My guess is that it is more then just your sites and dreamhoststatus.com will very soon have a new topic. Good luck.


#3

Thanks ronthai.

Fortunately they were only down for about an hour. It seems that the server was rebooted, but there was never an update on dreamhoststatus.com nor twitter (frustrating). I was hoping that it was a server issue, but the sinking feeling I was having was based on those results which state ‘your home directory does not exist’… ugh. I have backups, but it’s much easier to never use them!


#4

The account tests tend to assume the worst — in this case, it was reporting that “your home directory does not exist” because it wasn’t able to successfully run a “test -d /home/username” (probably because the server was unresponsive to anything at the time).


#5

Ugh, another server crash within 12 hours. Down for 90 minutes this time… I guess it’s finally my turn for headaches…


#6

Down again… this is not looking good.


#7

Your server is possessed. Maybe they’ll move you to a different one. Keep nagging them. And don’t forget about requesting credit for downtime.


#8

Hi Scott, well, it happens eventually. All things fail. It’s just very bad timing because someone is heavily promoting one of my sites at the moment. I usually wouldn’t stress too much, but it’s just very inopportune. Murphy’s law, I guess.

The funny thing is, I moved to the current server because the IP address of the previous server was blocked in China. My new server was preforming great. Low loads, no blocks, etc.

I’ve never liked, nor fully understood, the credit for downtime policy. It ought to just be automatic. I’ll look into it though. Cheers.