Hi guys ! need help?


#1

We’ve had a dedicated database server melt down hours ago and have filed two support tickets without so much as an initial response. This has NEVER happened before.

Does anyone know what’s going on with support taking forever to respond to EMERGENCY tickets today???


#2

We apologize for any delay. If you still need assistance please feel free to send me a message with your ticket number and I will escalate this for you.

If you have any additional questions let us know.

Thanks,
Mari