Help with account


#1

Hi,

I signed up for 1 year last October and I had not had a chance to look at the contol panel setup here and I think something is not setup right. It shows my domain as parked but not as hosted and threfore I am unable to upload files and such. Would you mind checking to make sure that my account is setup properly. thanks.

domain is www.bouchezdesign.com

-isaac


#2

It looks like it’s parked.

All you have to do is log into your control panel and change your domain to “fully hosted.”

Once that’s done, DH should generate a folder in your ftp account “bouchezdesign.com”… you can then start adding your files and folder as you wish.


#3

Patrick,

Thank you for your reply. However I have already tried that. It will not allow me to change the status parked to hosted. And I think my plan includes it unless I am greatly mistaken

Here’s a screen shot of my Control Panel:

Am I in the right screen? Thank you


#4

if you haven’t been in there in a year, perhaps you owe hosting fees? Go to your Account Summary in the panel and see if it shows you owing anything.

You can get more detail and invoice history here: https://panel.dreamhost.com/index.cgi?tree=billing.invoice& if you find the summary page vague.

And last but not least: https://panel.dreamhost.com/index.cgi?tree=support.msg& :slight_smile:

[color=#0000CC]jason[/color]


#5

I signed up last October and the Account summary shows “all payed up” no outstanding balance.

I went ahead and sent a message to the support staff. thank you!