Help - Where's my transferred domain?


#1

I’ve been in the process of transferring a site (both registration and hosting) from GoDaddy to Dreamhost. Already have a Dreamhost account - didn’t think to read the directions fully. Transferred has happened, BUT when I log into my control panel, I see the new domain name under “registered domains” and next to it, it says “fully hosted.” When go to “manage domains” it simply doesn’t appear - either on the list of those currently hosted, or those registered but not hosted. When I try to add the domain name from the “manage domains” screen, I get an error message - “already in our system.” I think I didn’t change nameservers on GoDaddy before the transfer was completed (!) Not sure - and not sure this is related. Can anyone help? Thank you, thank you!


#2

contact support from the control panel. let them sort it out.


#3

Offhand it sounds as though the domain you were trying to add might have already been on the account of another DreamHost customer. I can’t tell for sure, though, since you didn’t mention the domain name and the email address you signed in with here doesn’t match your DreamHost account.