Help! problem login from different location


#1

HI,
my client uses dreamhost and can login fine to his panel however when I try to login with the same user/password it tells me that the user name or password is wrong (my client is in the US and I am in France) I also have floating IP so that can’t be that my IP is blocked.

is the error message correct or is it something else? we’ve checked username/password over and over and we are using the same.

Any ideas? this is really really frustrating,

thanks in advance for your help
Nathalie


#2

Hoping somebody from dreamhost can help here since I can’t login I can access support :slight_smile: a support phone number would have been nice too :slight_smile:


#3

Your US client probably has the extra login security feature enabled which allows him only to login from his computer/IP.
Therefore you can not login from a different location.


#4

thanks for your reply. my client was able to get in touch with support and they said that he needs to autorize me to access it, I have a floating IP so I don’t see how the autorization by IP can work but we’ll see :slight_smile:

thanks
Nathalie


#5

Glad I could help, but it is clear that the rest is up to your client/Dreamhost/and you.
At least now you have an idea where the problem is, and it was/is not you/or Dreamhost.