Help! Emails are bouncing to AOL addys-ban domain?


#1

for the past couple days, every email i send to an AOL email, bounces back with this message:

This is the Postfix program at host kungfu.dreamhost.com.
I’m sorry to have to inform you that the message returned
below could not be delivered to one or more destinations.
For further assistance, please send mail to
If you do so, please include this problem report. You can
delete your own text from the message returned below.
The Postfix program
XXX@aol.com: host mailin-04.mx.aol.com[64.12.138.89] said: 554-:
(ISP:B2) http://postmaster.info.aol.com/errors/554ispb2.html 554
TRANSACTION FAILED

If you go to the link, it seems to imply that emails from my domain have been banned? This is a HUGE disaster! I’m a company and i have to send design proofs to my customers, about 7 of which i’m dealing with just these past 2 days who are on AOL and expecting their work from me.

WHAT DO I DO? I put in a work ticket thing over 24 hours ago…


#2

do you have a valid postmaster@yourdomain.com?
i read on dreamhost if you dont have one some domains won’t accept your emails.


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#3

i have one setup that forwards to my address, is that ok?


#4

Yeah, I reported this to Dreamhost close to 48 hours ago and they have yet to reply.

When I put the IP address for the mailserver into a Spam Data base it showed that several places had it blacklisted:

Not fun.


#5

you should set up a postmaster@yourdomain.com address. Not having one can lead to having your email blocked. AOL is notorious for over-blocking.

As far as your immediate needs, perhaps set up a gmail account to send large files back and forth to clients? Or, you might want to consider setting up an FTP account for them to see and share files, faster and more reliable than email.


#6

I am having the exact same trouble with COMPUSERVE, AOL, and COMCAST blocking all E-mails sent through Dreamhost.

I have a post on this at ask.metafilter.com and everyone there is certain that Dreamhost is the problem. One reply:

“If you look at the message you are getting from Comcast it is clearly Dreamhost’s SMTP server, not your ISP address, that is being blocked.”

Now to go open a Support ticket and see if I can get it resolved.


#7

I’m having this problem too, and it’s a new thing. Today’s the first time I’ve ever experienced it.

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this is the box - radio blog
robsdemo - what I do


#8

[quote]This is the Postfix program at host kungfu.dreamhost.com.

I’m sorry to have to inform you that the message returned below could not be delivered to one or more destinations.

For further assistance, please send mail to

If you do so, please include this problem report. You can delete your own text from the message returned below.

The Postfix program

PDL8466@aol.com: host mailin-02.mx.aol.com[205.188.155.89] said: 554-:
(ISP:B2) http://postmaster.info.aol.com/errors/554ispb2.html 554
TRANSACTION FAILED[/quote]
According to the error above, the report is being sent back from AOL, but this error is being sent from the DH mail server. The link points to this page.

[quote]554 ISP:B2
http://postmaster.info.aol.com/errors/554ispb2.html
EXPLANATION:

The IP address on your ISP’s network has generated a high volume of mail to AOL and has exceeded our rate limit. Possible causes include a compromised or virus-infected personal computer or a non-disclosed server relaying mail within the ISP’s network.

SOLUTION:

Please contact your ISP for assistance in securing your computer or have them Contact AOL to alert us to the addition of this mail relay.

If you need additional information please Contact Us[/quote]
Maybe AOL should just drop off the face of the earth, and that would make things easier for the ‘normal’ ISP’s. :slight_smile: Anyway, DH, please contact AOL, so the mail can get through to them as much as I hate there service, I do have some internet challenged colleagues that use it still. Albeit I am trying to change them. Please comment or something so we know something.

Thanks,

-Lyle


#9

It’s not an AOL thing because I’m having the problem with Comcast.

Jalpuna! - personal blog
this is the box - radio blog
robsdemo - what I do


#10

This morning I received this reply from DH support:

[quote]I can confirm that we are in talks to restore mail sending access to
their servers. A big phish run (fraudulant spam that tries to get your
personal info) came from our servers yesterday before we were able to
stop it. This got us dinged on many blacklists for spam. The ball is
currently in their court as we await to be removed and restore our
customers email sending to thislarge domain. We are sorry for the
inconvience and appreciate your patience.

Thanks!
Glen[/quote]


#11

I sent some test emails this AM to AOL users that didn’t bounce, but, just a small sample


#12

Still bouncing as of this morning. Here’s the header:

This is the Postfix program at host kungfu.dreamhost.com.

I’m sorry to have to inform you that the message returned
below could not be delivered to one or more destinations.

For further assistance, please send mail to

If you do so, please include this problem report. You can
delete your own text from the message returned below.

The Postfix program

xxxxxxxx@aol.com: host mailin-03.mx.aol.com[205.188.157.217] said: 554-:
(ISP:B2) http://postmaster.info.aol.com/errors/554ispb2.html 554
TRANSACTION FAILED

Final-Recipient: rfc822; xxxxxxx@aol.com
Action: failed
Status: 5.0.0
Diagnostic-Code: X-Postfix; host mailin-03.mx.aol.com[205.188.157.217] said:
554-: (ISP:B2) http://postmaster.info.aol.com/errors/554ispb2.html 554
TRANSACTION FAILED


#13

Also just started bouncing back from Hotmail. Also, a supplier tried to email my company some drawings (dreamhosted) and they bounced back to her.

Not cool…


#14

I got this response from support, almost instantly.

#############

This problem is from AOL blocking people to try and prevent spammers. You
will need to set your email clients SMTP to your ISPs outgoing mail
settings. Keep your IMAP and incoming settings set to dream host.
This should fix the problem. If not drop us an email and we will continue
to trouble shoot with you.

########

However, I had already set up a forwarding adrdress to Gmail and removed the AOL forwarding address I had on the account and this worked around the problem.

You can set up Gmail to send and recieve Email from any Email account you own, thus I can choose to reply to email forwarded to gmail by selecting the address i wish to reply as. Additionally, i also forwarded messages already forwarded to the gmail account… to an AOL account and this seems to have worked ok.

Hope this helps

~andy~