Help - after moved your account to a new server


#1

hello,

Dreamhost told me in email “we have moved your account to a new server”.

but since I have a problem, I can not upload my files because nothing happens.

So what should I do on my Host name… ? what changes on my DNS ? after this moved account.

(actually my hostname is “ottawa.dreamhost.com”)

Excuse me, but i am newbie.

[quote] Hello,

This is just a note to let you know that we have moved your account to a new server, witt! We sent you notification of this move a short while ago, so hopefully you were able to address any potential problems before the move happened.

PLEASE READ THIS ENTIRE MESSAGE, as it may help you fix any problems that come up as a result of the move.

We have also created a wiki article that explains everything you will need to know about why we moved you and solutions on how to fix anything that may have broken because of the move:

DreamHost Wiki: Server Moves

Below is a brief summary of the more common problems we’re seeing after customers are moved to their new server. You can get more detailed information at the wiki article above though. If you don’t understand any of these directions, please reply to this message and we’ll be happy to help you further.

UNIQUE IP:

If you have a unique IP on your account, it has likely changed with the move. See below for details.

CUSTOM DNS:

If you run your own DNS outside of DreamHost (i.e. you’re not using ns1.dreamhost.com, ns2.dreamhost.com and ns3.dreamhost.com as your domains’ nameservers) you’ll need to update your records now. You can always go to the ‘Manage Domains’ section of your web panel and click on the ‘DNS’ link for your domains to see what the new IP is for that domain. You can then use these new IPs to point your services to us from the outside DNS provider which is managing your DNS. For your convenience, here are your new IPs:

FTP:

If you are using your server name (server.dreamhost.com) as your FTP hostname, be sure to change that to your domain name. A fully hosted domain name will always point to the correct server in the event that it is changed again in the future. If for some reason you can’t use your domain name, your new server name is included at the top of this message.
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#2

So is your domain pointing to Dreamhost DNS servers or elsewhere?
What is your domain name and we can begin to get to the root of your problems.


#3

If you’re trying to upload files via FTP, you’ll want to use your new server for the hostname (witt.dreamhost.com). If you’re running outside DNS (aka NOT DreamHost name servers), you’ll need to update your DNS records at your registrar, as described in the email we sent.