The user that took 2 weeks is in Arizona, where I am.
Let me elaborate a little...
Initially I had the user's website under my hosting plan. but due to the fact that I didn't want him using my resources, or sell him hosting, I contacted dreamhost and told them what I was doing, he was purchasing his own hosting plan. I requested that they remove him completely from the dreamhost system so that he may create his own account, and pay for his own plan (he did not use a promo code, and payed for two years in advance.)
They removed him from the system, and he then signed up from his home or business computer, with his own CC and webid.
This may have been part of the reason it took two weeks, or it may have been from the problems that were occurring with the ftp. I did instruct him after one week to contact dreamhost, which I am assuming he did through the panel, but I am not sure how he contacted dreamhost.
In all, I was still working on his site, so he wasn't in a stringent hurry.