Having trouble FTPing

Heya - according to the FTP instructions, I have to put all my files into a folder titled after my domain name - but none such exists. I also tried creating said folder and putting my index in there, to no avail.


Is this a brand new account? If so things may not be fully set up yet.

If this isn’t a new account, but a new doamin, did you add into your control panel as a fully hosted domain?

If neither of these apply, then you should contat support to see what went wrong.