Ticket #5915029, little over ~5.5hrs old.
Was wondering if anyone could possibly shed any light on this.
I had added custom CNAME and A-Records to my domain CSSFREEZERS.COM in order to link our Squarespace site to our domain.
I had followed Squarespace’s instructions found here:
I had done this once before, but after 48 hours, Outlook’s auto discover functionality broke and users could not connect to Exchange Online via Outlook. After removing the added CNAME and A-Record entries, a few days later all user issues had resolved, and users could connect to their online Exchange accounts via Outlook once again.
I have re-added the CNAME entry again, and the same behavior has occurred. Would you have any idea WHY this would be happening or any other possible resolutions? I have opened a support ticket with Microsoft on this as well, and they’re saying it’s on our end/hosts end. Is the Squarespace info wrong?