"have us call you now" link not working


#1

Hi all,

I’ve created an account about 3 hours ago, and it’s still pending approval. I haven’t received any email confirmation at all with regard to the account creation, as I would’ve expected.

However, I have a notification displayed in my account: “This account is currently pending. Please have us call you now for immediate approval!”. “have us call you now” is linked to https://panel.dreamhost.com/index.cgi?tree=home.over which does precisely nothing, only reloads the account management page.

Aside from the fact that the link does not work, am I to understand that the account will not be live unless there’s a phone verification? If so, how are timezone differences taken into account?

Puzzled.


#2

Hello,

Currently there is an issue with that link.
Your best solution at the time will be to send our Approvals department a ticket here:

https://panel.dreamhost.com/index.cgi?tree=support.msg&

Normally they get to it pretty fast and will have you approved asap or tell you why your account wasn’t approved and what else they may need from you.
I apologize for the inconvenience this may be causing you.
Let me know if you have any other questions.


#3

Thanks Justin, I appreciate the quick reply!


#4

No problem!
If anything else is needed, don’t hesitate to shoot me over an email!
:slight_smile: