"have us call you now" link not working

Hi all,

I’ve created an account about 3 hours ago, and it’s still pending approval. I haven’t received any email confirmation at all with regard to the account creation, as I would’ve expected.

However, I have a notification displayed in my account: “This account is currently pending. Please have us call you now for immediate approval!”. “have us call you now” is linked to https://panel.dreamhost.com/index.cgi?tree=home.over which does precisely nothing, only reloads the account management page.

Aside from the fact that the link does not work, am I to understand that the account will not be live unless there’s a phone verification? If so, how are timezone differences taken into account?

Puzzled.

Hello,

Currently there is an issue with that link.
Your best solution at the time will be to send our Approvals department a ticket here:

https://panel.dreamhost.com/index.cgi?tree=support.msg&

Normally they get to it pretty fast and will have you approved asap or tell you why your account wasn’t approved and what else they may need from you.
I apologize for the inconvenience this may be causing you.
Let me know if you have any other questions.

Thanks Justin, I appreciate the quick reply!

No problem!
If anything else is needed, don’t hesitate to shoot me over an email!
:slight_smile: