So, the latest outage reminded me that I should have some credit for downtime. I’ve just recently added and paid for five more years of hosting and after looking at the invoice, I realised that I had not received any credit for previously reported downtime in the past three years.
According to DH policy, downtime must be reported to get credit for it. One hour of downtime should be reimbursed with one day of free hosting credited upon renewal. There’s no counter or log anywhere in the panel of how many hours you’ve successfully reported, nor how many days credit you’ll be receiving upon renewal. Maybe in my case, I changed from a three year plan, which would have ended in a few months, to a five year plan, which apparently resets everything and starts the clock again from that day.
I asked Support to clarify when credit would be applied, but in the same question asked how can downtime be reported if the panel is down. So the reply was basically, ‘we’re sorry about that, here’s one month’s credit as a one-time adjustment’.
Now, I’m not complaining at all. In fact, the total downtime in the previous three years may have amounted to a grand total of a maximum of 5-10 days credit. which is equal to, what, a dollar? I’m sure they’ve had a deluge of complaints and that response is probably the fastest way of making the complaints go away.
I don’t want to bother them again over such a small amount because my question is mostly out of curiosity, not out of dissatisfaction (unlike the password fiasco):
Has anyone actually received credit for reported downtime?
If so, how did you know that you received the correct amount of credit?
[*]Did you keep an independent log of downtime or reports?