Ive been using DH for years..and it used to be decent..like every company there would be the occasional glitch..and it would take an average of 4 hours to get support to reply to a ticket.. sometimes a bit longer.... occasionally much faster.
Over the last year in particular.....OMG.... could it get any slower.....the last one took 2 DAYS...for a reply...and by then I didnt need help because after realizing I was TOTALLY ON MY OWN.......I finally had to manually completely remake the website from scratch. No not restore it, redo it entirely.
2 of my sites are currently down....support request is over 14 hours old...with NO REPLY...the site owners are PISSED..but not as pissed as I am.... I think its time to shop for new hosting....Im dropping a bundle on a VPS every month...so NOT worth it any longer....
And dont get me started on how USELESS first level tech support is regardless..esp if you have a VPS..... NO MATTER WHAT the problem.. your first reply from them will pretty much be ....hmmmmm you need to add MORE RESOURCES.... yes thats it...spend more money with us..that'll solve your problem...... that has yet (with one exception) been the issue.
Well at least there is the alternative of live chat help.... oh....wait.. its never actually turned on....at least anytime I have tried it in the last year.
Anyone else??? Maybe a few hundred (or thousand, Im guessing that would not be an inaccurate number) replies about the CRAP response time might do some good, though I doubt it..my time might be better spent looking for a decent host.