GREAT tech support


#1

Just wanted to tell potential customers that Dreamhost tech support is just great. VERY competent, fast, and theu understand the issues. Dreamhost is really the best. (No I do not work for them… just a happy customer … for years as well as several people I recommended)


http://theMezz.com


#2

Yeah, the Support crew rock.

The upbeat attitude can be the friendly pat on the back you need if you’re in a panic too!

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#3

I think DH support deserves a thumb up :wink:

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#4

As an added bonus, they pop in on the forums from time to time to see how things are going, even though this isn’t their beat (forums are provided for customer-to-customer communication).

-Scott


#5

That is very true. Everything they’ve done makes you feel being well looked after.

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#6

i second this. i have had quite good experiences with the tech support.

Wikademia


#7

I wish I could say the same, but between the email problems last week that lasted for more than a day and all my sites being unresponsive for many hours now, I am not a happy camper.

I was told by support that it could take 24 hours or even more to get a response (let alone a resolution?), plus my ticket has been moved out of the ticket system, making it impossible for me to get back to support (unless I file another ticket).

I never expected DH to isolate customer in such a way, but apparently they have joined the let’s waste the customer’s time tactics bandwagon.


#8

test


#9

I smell peoplebot.

That sounds like server or end-user trouble. Can’t blame the Support guys :wink:

Support allow 24 hours “response time”. Assuming the problem wasn’t caused by the end-user themselves and is an actual DreamHost issue then the “resolution” is made (read: they fix the problem) before responding to the ticket. If it isn’t fixed in 24 hours then we get an auto-response. Tickets are removed from the queue once a problem is resolved, which is sensible.

It is never impossible for account holders to get in touch with Support.

I’m not entirely sure what you’re on about there mate.

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