GLPI 0.85.2 mailgate issue


#1

Hi,

Since this morning, the GLPI tool stoped working. It is supposed to collect the emails arriving at certain mailbox and process it in its tickets queue.

Some php54.cgi processes runs, I guess that is due to the error:
USER PID %CPU %MEM VSZ RSS TTY STAT START TIME COMMAND
hitk 9842 1.6 0.0 271756 31856 ? S 06:58 0:06 php54.cgi
hitk 9858 1.5 0.0 256044 16792 ? S 06:58 0:06 php54.cgi

And they point to the following file too:
php54.cgi 13246 hitk 1w REG 8,1 17118 800974 /usr/local/dh/apache2/logs/apache2-heavy/error.log
php54.cgi 13246 hitk 2w REG 8,1 17118 800974 /usr/local/dh/apache2/logs/apache2-heavy/error.log

But I can’t see its contents.

Since we didnt change anything, version, or configuration, and I guess php or apache versions/configuration wasnt changed either, do you have any suggestion?

What I’ve got from a folk of mine is the following attempt in the php.ini:
; Maximum execution time of each script, in seconds
; http://www.php.net/manual/en/info.configuration.php#ini.max-execution-time
max_execution_time = 1800

Not sure if I can ask for that in the Support or even if this will solve the issue.

Thks