This is normal for Dreamhost, nothing new. They are truly decent and sharp people.
This does not change the fact that I will lose production time because I am scheduling meetings with unhappy clients to discuss hosting contingency plans.
While that communication was nice, it does not solve the problem. It does however provide decent fodder for me to recommend a “wait and see” attitude for my clients that are angry.
The past year has seen me making way too many excuses (datacenter move, db problems reapeated and effective DDoS attacks). If this continues, the day is most certainly coming when a client is going to say “move me, this is unacceptable”.
Good luck and godspeed to DH getting this fixed, and back to the level of service that I pine for.