Ok., but that is not what you said, and your question was precisely about responding to “e’mails”. If you expect to obtain any significant degree of useful information from support, you need to be responsible to accurately report/describe your problem - if your “e’mails” to support (I know now, you used the Support Form ) were as inaccurately constructed as your post, it is no wonder you are having problems getting a satisfactory resolution.
I was not implying that you did need a “Level 3” account, only pointing out that there is a way to get “phone” support, which is what you are all on about. You may not “need” most of the aspects of the higher plan, but if you “need” phone contact, than there is a way to get it.
Believe me, after having read your last three posts, in spite of the myriad things you claim you “don’t know”, I would never presume to tell you anything. That would be wasted breath even if it would help you to more clearly articlulate your issues in order to get proper help. becuase it is clear you are not interested in learning. You are not going to be happy until you get to deal with someone on the phone. Oh well.
Uh, common sense and more than a few years of dealing with peoples’ technical problems. It’s obvious you are convinced that this is true, but you believing it does not make it so.
You can type that out, or say it on the phone, as many times as you choose; saying it 5 or 500 times will have no impact on the issue. You have to communicate more about the problem than just, “It doesn’t work! Fix it,!” if you are to have any reasonable hope of getting any help, irrespective of you “wishes” or “expectations”.
You could tell them exactly the same thing via email ( just “type” the same words you would “say”, soh!), and repeating over and over again that you can’t is just ignorant. You might not prefer to do it that way, and might rather talk to someone, but either process works; you seem to just be frustrated that you can’t do it the way you want. You also fail to accept responsibility for the fact that the “no phone support” decision was in place when you signed up for the account, you knew that (or reasonably should have, because it is well documented all over Dreamhost), and agreed to host at Dreamhost under those terms. To now after 5 years, whine like this because now you don’t like the system you subscribed to, is just some where between sad and pathetic.
Sure you can! People do it on this forum all the time. Of course, the response that you get may well be that it is beyond the scope of Dreamhost Tech support to educate you in some of those things, or be pointed to a resources that would entail you having to show some initiative and learn something yourself. That is very different that expecting a tech support person to become your personal tutor.
I’ve read the responses to the questions I asked in my earlier post, and the problem has now become much more clear: You don’t want to troubleshoot the probelm, you just want it to be “automagically” fixed. This is evidenced by responses like, “MAIL, Macintosh, all of those settings are correct as far as I know,” and then followed by, “What are your various settings in that client? they are correct.” Which is it? Are those setting all “correct”, or only “as far as you know”.
I’ll guarantee you that your user name was not your email address, either in your Mail client, or on a Dreamhost server 5 years ago - DH used the m123456 user name, or sometimes the system “user” name, exlusively untill very recently (there are many threads about this in this forum, just search). So, Obviously you have changed the setting in your client program (you had to, becuse you received mail “up until 5 days ago” and you could not have done so until recently using your email address as your username in your client). It also sounds like the Apple people have been helping you, so who knows what setting(s) may have changed. At any rate, since you insist that your settings are correct, we really can’t investigate that, can we.
In short, the “INEFFECTIVE” communication has very little to do with the medium involved (phone or email) and quite a lot to do with the way you communicate. You are asked a question (“What are your various settings in that client?”), and choose not to answer (they are correct). You are asked what client your are using, and you respond by naming the clien/OS, and inisisting your settings are correct (offering as evidence the fact that you can send, but not receive, as though you have already decided that this can not possibly be the problem (hint: it is very possible that you could have several combinations of settings that would allow you to send and not receive!). This type of dialogue is just as ineffective via the phone as it is via email. The difference is that, via email, you have to share in this “timesink” where, via phone, your ineffective communication is now “forced” onto a tech in “real time”. Dreamhost support avoids (and in my opinion, quite rightly so) much of this by not making themselves available for that. It’s the old GIGO thing at play here ("Garbage In, Garbage out). Absent a tech just “blowing you off”, whouch would be a very different situation, the quality of the tech support you receive is directly related to how you interact with them. That inlcudes answering the question you are asked, providing the information that is asked for, and always answering truthfully.Period.
While you are gathering the information to post an update, you could also check out the DH WIki article on setting up Mail on the Mac, as well as the articles on DH email if you need help understanding “users”, logins, etc.
As for me, until you feel sufficently moved to post the settings you have used in Mail, I can’t be bothered to invest more time in trying to help. When, and if, you do post the information I asked for in my earlier post, I’ll look at it again and see if I can help you. Good Luck!