Gallery one click install problem

apps

#1

Hi,

I am trying to install gallery, I did get an email and I am trying to follow the direction. The first step is to go to the gallery root and I get this error:

Site Temporarily Unavailable
We apologize for the inconvenience. Please contact the webmaster/ tech support immediately to have them rectify this.
error id: “bad_httpd_conf”

Does anyone know the issue ? I searched the forum for bad_httpd_conf and did not see any results. The gallery files are copied correctly and with correct owner, but I get the above error.

Thanks!
A


#2

That error normally occurs for me when my virtual host hasn’t been setup properly

Did you create a subdomain for your gallery, then setup gallery?

If so, you might want to wait a short while, for the DNS to propagate


#3

yes, I am trying to install it to a subdomain. Virtual host seems to be the problem, because if I replace the index.php with a simple phpinfo() script, I still get the same error. How to solve this ?


#4

If the “bad_httpd_conf” error hasn’t gone away on it’s own, you can just email support and have them fix it.

I had it before on a domain or two that I had just added. Since there wasn’t anything to lose/re-install, I just removed and re-added the domain, which fixed it.


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#5

Follow this guys advice, its most likely the solution.

Unless you ‘get root’*, you aren’t going to fix it any other way

*Obtaining this may involve a visit from the FBI :slight_smile:


#6

You may not have to wait for support to fix this one for you. Log ito the panel > Domains > Manage Domains. Click to edit the domain or sub-domain you’re getting the error from. Now click to submit (even though you didn’t make any changes).

This forces Apache’s configuration file, httpd.conf to be re-written, hopefully fixing your problem. It takes a bit, maybe up to a few hours for it to actually rewrite it, but hopefully that will fix your problem.

If you’ve already put in a support ticket, why not go ahead and try this method, and if it works you can then remove the ticket.

-Matttail


#7

Thanks folks, I got this problem fixed. The problem was a DNS issue. I am using my own DNS server and I did not realize that dreamhost would possibly use a different server for each subdomain. From DNS settings, I checked the address, fixed my DNS server and everything is okay.

(I am eventually going to switch to dreamhost DNS, once I am done transitioning the full domain/email etc.)

Thanks for the help…