Gallery install error

apps

#1

Getting a Gallery install error on Step 5 that contains:

“Warning: mysql_connect() [function.mysql-connect]: Unknown MySQL server host 'mysql.myservername.com ’ (1) in”

I’m copying and pasting from the setup E-mail from DH and have deleted and re-installed once but no joy.

Any suggestions?


#2

It sounds like you may have proceeded with the remaining steps of the installation described in the email before the host name was updated across the internet in DNS (sometimes referred to as propagating).

Are you able to see an apache authentication screen asking for user/password when you browse to mysql.myservername.tld?

–rlparker


#3

First, thank you very much for your response.

Yes, I’m able to log into the mysql server by browsing to it and using the login info.


#4

You’re welcome! In that case, I would simply try to install again (making sure to use the same host that is already “live”). Sometimes, with these things, timing is everything :wink: .

If that doesn’t work, it’s probably time to file a support request via the Support -> Contact Support section of the panel. Good Luck!

–rlparker