Thanks ronthai: happy to know that. i did manage to get in touch with support. All i could find in the panel was information for the "web ftp", which i didn't want, wanted to use my regular ftp client.
i have, finally, become legitimated with support and i think i'm on my way, but not going to do anything more until the weekend is done, to back up WP, esp its mySql and then add new content.
i notice that you're living in Thailand, i hope the floods haven't reached you. i have a good "efriend" from Thailand, now living in the states, i need to be in touch with her about her family.
all the best