FTP, WWW down!

My domain g-b.dk is acting strangely right now (started 7 July 07:10 UTC). I can’t login to FTP (“530 g-b.dk: Connection refused”) and the homepage which uses Perl doesn’t run (“HTTP Error 500: Internal server error”).

A static HTML sub-page works though. Without FTP access, I can’t even view the logs to see if the Perl has outputted any warnings or messages.

I’ve never seen this error before, and I haven’t changed a byte on the site or the setup. Is DH having problems?

Luckily the mail service is not affected, but I urgently need the website running because it runs my personal intranet!


TorbenGB

Looks like it’s your machine down or machine down. You could check the stats https://panel.dreamhost.com/index.cgi?tree=status.sysstat&

Also your static page doesn’t load.

If it shows your machine up then it’s probably a routing issue.

traceroute to g-b.dk (66.33.217.169), 30 hops max, 40 byte packets
1 192.168.123.254 (192.168.123.254) 5.341 ms 4.413 ms 4.208 ms
2 172.31.255.251 (172.31.255.251) 48.23 ms 20.319 ms 31.237 ms
3 192.168.22.1 (192.168.22.1) 52.174 ms 46.152 ms 14.917 ms
4 ge-5-1-189.ipcolo1.washington1.level3.net (63.210.41.193) 35.722 ms 29.576 ms 35.746 ms
5 ae-2-56.bbr2.washington1.level3.net (4.68.121.161) 27.955 ms 45.206 ms 18.225 ms
6 so-0-1-0.bbr2.losangeles1.level3.net (64.159.1.126) 81.026 ms 123.222 ms 76.32 ms
7 so-10-0.ipcolo2.losangeles1.level3.net (4.68.113.162) 79.17 ms 103.177 ms 77.251 ms
8 ge1-l3.dreamhost.com (64.156.46.110) 82.513 ms 112.538 ms 118.9 ms
9 * * *

Ping has started …

PING g-b.dk (66.33.217.169): 56 data bytes

g-b.dk ping statistics —
10 packets transmitted, 0 packets received, 100% packet loss

Edit: Everything seems to be working now

willscorner.net

I agree, it’s working now. What a strange hiccup. Could this have been an unscheduled server reboot? There’s no outage listed in the stats page, by the way.

I guess I’ll go and recall that support incident…


TorbenGB

Just to close this thread, here’s another example of the fine response time from support. Within an hour of writing to support, I received a reply from them:


TorbenGB