FTP with new user?

I created a new user with FTP access. I created a subdomain and attached the new user as the owner of that subdomain.

I was hoping I could ftp into the new subdomain with the new username and password, but it doesn’t let me in.

Is FTP not working on subdomains?

What am I missing?

You should be able to FTP as that user (but not as you or any other user). Has your subdomian actually gone live? Can you see it in your Control Panel?

Yes. I just had to wait a day or so until it became active. Thank you!