I'm a n00b reseller. I'm trying to set up my new client (the person kind of client) so that she can FTP to her site. Shouldn't be that friggin hard--and it probably isn't if someone could explain it to me--please?
I set her up with a Web ID. Well and good. I can log in to the Dreamhost Web Cpanel with that username and password, but if I try to FTP via the panel, it tells the login is incorrect. Does she need a different name/pwd to do that?
If I try using an FTP client, it refuses the login as well, but I expected that. So I created an FTP user for her. I can login with that, but only into her home folder--and I can't get from there, apparently, to the root folder for her web.
A few days ago, I tried switching the CGI for that domain to her User. I don't know why--it seemed like a good idea at the time. Well, that seemed to break the site (bad_httpd_conf error), so I'm a bit reluctant to try that again, and I haven't been able to find that page again anyway.
I really don't know what I'm doing. I don't feel like these intricacies of management are well explained anywhere in the Knowledgebase, and I'm not very Unixy so I'm easily confused. Anyone got time to straighten me out? Thanks in advance for any and all help.