If you can log-in using her username/password then the account would seem to be working fine.
Double check with her that she is using the correct username/password. Remember that these things are case sensitive, so password is different to PassWord.
Also, confirm that she has no Firewalls or Internet security packages that may be interfering with her log-in.
Only if you wish to give her access to the Web Admin Panel.
Save [color=#CC0000][b]$50[/b][/color] on DreamHost hosting using promo code [color=#CC0000][b]SAVEMONEY[/b][/color] ( Click for promo code details )