FTP passwords not working

I was able to access my ftp with the original password. I changed the password and now neither work. I had the password emailed to me. It still doesn’t work. I just got this set up and now I can’t upload anything. Can SOMEONE please tell me just what is going on? You’d think the old password would work until the new one does, but no… Very mysterious, and rather annoying.

probably best to contact support.