FTP access for users

My boss added me as a user for our account so I could update our WordPress theme via ftp. I can’t access the ftp though. Clicking FTP Users and Files just reloads the current page. I also don’t have the login info listed under manage website. Is this a user setting or something about our account. My boss gets into the file manager but seems unable to upload anything. I tried with his login info via FileZilla also with no success. What is going on?

You should probably contact Dreamhost Support.