You did say "the vast majority of our customers use POP"... did I misunderstand?
If DH is prioritising webmail over IMAP/POP then I'd like to know. 'Cos with standard mail already the weakest part of the service, that'll clinch my decision to give up on it.
Dallas, I have to say I think on this occasion DH got it wrong, big time. You have a great control panel and good mailbox manager - it was bonkers to ignore these and instead embed the JF controls in a manky shareware webmail program which, as problem reports here show, is already a embarrasing blot on the DH landscape. I hope it's not too late to review this.
That I applaud. But it does not necessitate hosting the UI in manky webmail.
You're really saying "most every" DH user was using SqurrelMail? If so, I'll get me coat!
There's already a wide choice of providers offering the 'easier' solutions. It's because they are not good enough that people come to DH.
That's great, except:
You /have/ to have it tag (a.k.a. deface) the subject. If you did have an option to tag in just header, that would be great.
Those who supply the best get the most demanding customers!