What you signed up for is not necessarily the same thing everyone else signed up for.
You did say “the vast majority of our customers use POP”… did I misunderstand?
[quote]People expect a webmail system. … that’s the reality!
If DH is prioritising webmail over IMAP/POP then I’d like to know. 'Cos with standard mail already the weakest part of the service, that’ll clinch my decision to give up on it.
Those two things aren’t mutually exclusive. We make decisions that we think will best
serve as many of our users as possible.
Dallas, I have to say I think on this occasion DH got it wrong, big time. You have a great control panel and good mailbox manager - it was bonkers to ignore these and instead embed the JF controls in a manky shareware webmail program which, as problem reports here show, is already a embarrasing blot on the DH landscape. I hope it’s not too late to review this.
[quote]We decided to … try to ensure that the new junk mail feature would interfere with
regular email as little as possible. Your email only touches the junk mail servers if
you enable the junk mail functionality.
That I applaud. But it does not necessitate hosting the UI in manky webmail.
[quote]We integrated that into the webmail most everyone was already using
You’re really saying “most every” DH user was using SqurrelMail? If so, I’ll get me coat!
[quote]I actually wanted it integrated directly in our web panel, but this
Squirrelmail solution ended up being a lot easier.
There’s already a wide choice of providers offering the ‘easier’ solutions. It’s because they are not good enough that people come to DH.
[quote]if you set up our junkmail system to not quarantine … mail will be passed to our regular
mail servers where you can filter it yourself using procmail or a client-side filter.
That’s great, except:
[quote]You can also have it tag the subject
You /have/ to have it tag (a.k.a. deface) the subject. If you did have an option to tag in just header, that would be great.
[quote]You’re a tough crowd!
Those who supply the best get the most demanding customers!