Hello forum, my first time posting here.
I have already submitted a help ticket 48 hours ago (have not heard back) regarding an issue with ‘invalid logins’ when customers attempt to download an already-purchased FF file from my website (they have to log in to download the file).
First I thought it was only user error, but after 6 or 7 customers emailing me with the same issue, then unsuccessfully trying to purchase/download my own file myself…it seems there is a problem.
I am asking here if anyone else has had this problem with FF, and if so how was it resolved? I guess I am hoping to get a faster answer here than from DH support. Already I have had to take my site offline for 24 hours to keep people from getting frustrated and never visiting my store again I have to do it again now.