Files after people have left dreamhost


#1

hi, i was hosting someone through my dreamhost account. I had given them their own web id, so they could ftp, etc. without messing with my files.

they have moved to a new server (I assume not with dreamhost) and they are requesting their files on the server as well as their database. they already point to new nameservers…how do i get to their files? phpmyadmin doesn’t work…ftp doesn’t work cause they are not here anymore…

help

thanks


#2

Have you tried ftp but using the server name instead of the ftp.example.com? Then the username/password.


Norm

Opinions are my own views, not DreamHosts’.
I am NOT a DreamHost employee OK!! :@

You act on my advice at your own risk!


#3

thanks, that works for getting to ftp.

does anyone know how i can get the database?


#4

You can probably ssh in the same way and use MySQL command line to get a copy.

mysqldump -h [HOSTNAME] -p -u [USERNAME] [DATABASENAME] > [FILENAME]

…and have a look in the wiki entry to see how to use phpmyadmin when the domain has moved elsewhere.


Norm

Opinions are my own views, not DreamHosts’.
I am NOT a DreamHost employee OK!! :@

You act on my advice at your own risk!